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Ministry of Health

Ministry of Health

UI - National scheduling system, scheduling system for hospitals

The challenge: Specification of a hospital appointment system and a national appointment system, including a personal area for patients. The biggest challenge in the project is understanding patients' needs and providing a friendly solution for patients interested in booking appointments. This is a system that on the one hand is complex in terms of the data and the systems integrated into it, while on the other hand, it is very important to provide a friendly and intuitive solution for users.

The solution that was implemented: In the first stage, a pilot was prepared for a specific hospital: thorough research was conducted to understand the needs of the users, during which the UI team actually went to the call center and spent time entering the requests in order to study the needs and questions that arise during the reservation process.

After understanding the needs, a UX map was built on the basis of which a conceptual concept was created. Later on, we built a wireframe and an interactive prototype - a working system. Finally, a functional specification document was prepared.

The UI team is currently in the specification process of an advanced national appointment system, including a personal area with the possibility of reserving and canceling appointments, etc.

Ministry of Health

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Michal Talmid, Website Manager

Ramat Gan Municipality

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The site is a component of the information systems concept of Ramat Gan's mayor, Israel Zinger: Creating projects for the benefit of the residents, and is a central element in our Smart City Project"
Yaron Yahav, Ramat Gan Municipality CTO

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Dalia Amos, Council Spokesperson
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Morel Marom, Site Manager

Israel Football Association
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Oren Nizri, IFA CTO
 
The Western Wall Heritage Foundation
When we set out, we knew what we wanted the site to include, but the end result was far beyond our expectations. We met a professional and creative design team that was attentive to our desires and really understood our target audiences and what was best for them. The possibilities, such as registration for the Bar / Mitzvah, the store, the donation center, the calendar of events, the weekly Torah portion, the cameras - provide our users with a pleasant and friendly experience, in the spirit of this holy site. "
 
Sarah ki Tov, Site Manager